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When configuring feed settings, you may notice that certain projects, sections, assignee’s, tags, or custom fields are missing from the drop-down menus.
Why This Happens #
The integration only displays items that the connected Asana user account has permission to view. If something is missing:
- The user doesn’t have access to that project, section, or tag in Asana.
- The user doesn’t have visibility of another member you’re trying to assign tasks to.
- The connected account’s permissions have changed since the integration was set up.
- The items live in a different workspace. If your Asana account belongs to more than one workspace, the dropdowns only show items from the active workspace.
How to Fix It #
- Check the connected account in Asana. Make sure the user has access to the missing project, section, or tag.
- Confirm user visibility. Assignees must be in the same workspace/organization and visible to the connected account.
- Check the workspace. In the premium version, use the Asana Workspace selector in the feed or Update Task step to switch to the workspace that holds the missing items. The dropdowns refresh to match the selected workspace.
- Re‑auth the integration if permissions were updated. Disconnect and reconnect Asana in the plugin settings to refresh available items.
- Manually verify in Asana. Try assigning a task directly inside Asana using the same connected account. If the option doesn’t appear there, it won’t appear in the plugin either.
What to Do Next #
- If permissions are corrected and items still don’t appear, contact support with:
- The specific missing item (e.g., project name, tag name)
- The connected user’s role in Asana
- Screenshots of the Asana UI confirming visibility of the item.
