---
title: "Items Not Showing in Drop-downs"
description: "When configuring feed settings, you may notice that certain **projects, sections, assignee's, tags, or custom fields** are missing from the drop-down menus. #### Why This Happens The integration only displays items that the **connected Asana user account** has permission to…"
url: "https://brightleafdigital.io/docs/items-not-showing-in-drop-downs/"
updated: "2026-10-18"
category: Integrate Asana with Gravity Forms / Troubleshooting
---

# Items Not Showing in Drop-downs

When configuring feed settings, you may notice that certain **projects, sections, assignee's, tags, or custom fields** are missing from the drop-down menus.

#### Why This Happens

The integration only displays items that the **connected Asana user account** has permission to view. If something is missing:

- The user doesn’t have access to that project, section, or tag in Asana.
- The user doesn’t have visibility of another member you’re trying to assign tasks to.
- The connected account’s permissions have changed since the integration was set up.
- The items live in a **different workspace**. If your Asana account belongs to more than one workspace, the dropdowns only show items from the active workspace.

#### How to Fix It

1. **Check the connected account in Asana.** Make sure the user has access to the missing project, section, or tag.
2. **Confirm user visibility.** Assignees must be in the same workspace/organization and visible to the connected account.
3. **Check the workspace.** In the premium version, use the **Asana Workspace** selector in the feed or Update Task step to switch to the workspace that holds the missing items. The dropdowns refresh to match the selected workspace.
4. **Re‑auth the integration** if permissions were updated. Disconnect and reconnect Asana in the plugin settings to refresh available items.
5. **Manually verify in Asana.** Try assigning a task directly inside Asana using the same connected account. If the option doesn’t appear there, it won’t appear in the plugin either.

#### What to Do Next

- If permissions are corrected and items still don’t appear, contact support with:
  - The specific missing item (e.g., project name, tag name)
  - The connected user’s role in Asana
  - Screenshots of the Asana UI confirming visibility of the item.