Troubleshooting
Basics
Last Updated: September 8, 2025These are the first checks to run whenever something doesn’t seem right with Mass Email Notifications. SMTP Working Limits Set Target Email Field Saved Changes...
Batches Not Sending / Cron Not Running
Last Updated: September 8, 2025If batches aren’t going out, the issue is often related to WordPress cron or the initial 5‑minute review window. 5-Minute Window Hourly Cron Process Manual...
Preview Shows 0 Recipients with Target-Form Filters (Premium)
Last Updated: September 8, 2025Sometimes the batch preview shows 0 recipients even when you know there should be matches. This is almost always due to merge tags in conditional...
Troubleshooting Unsubscribe & Preferences Issues
Last Updated: October 15, 2025If your unsubscribe or preferences setup isn’t working as expected, use the following guide to identify and fix common issues. 1. Unsubscribe Link Leads to...
Hitting Rate Limits
Last Updated: September 8, 2025If batches stop mid‑send, you may have hit the caps defined in Global Settings. Minute / Hour Caps Day / Month Caps Backoff Behavior What...
Emails Going to Spam
Last Updated: September 8, 2025If recipients report emails landing in spam, check both technical setup and message content. SMTP Setup Authentication Content Tips From / Reply-To Checks Throttle Conservatively...
Entries/Batches Missing After Deletions
Last Updated: September 8, 2025If entries or batches disappear unexpectedly, it’s usually due to deletions or cleanup policies. Entry Deletions Batch Deletions Batch Cleanup Active Batches Tips Understanding how...