These are the first checks to run whenever something doesn’t seem right with Mass Email Notifications.
SMTP Working #
- Ensure your site is connected to a proper SMTP service (SendGrid, SES, Mailgun, etc.).
- Default
wp_mail()from your host is unreliable and often flagged as spam. - Test by sending a regular Gravity Forms notification and confirm it delivers.
Limits Set #
- Go to Global Settings and verify that per-minute, per-hour, per-day, or per-month limits are defined.
- If no limits are set, the plugin won’t know how to pace sending, and some hosts may block your mail.
- Enter values lower than your provider’s caps to leave room for other WordPress emails (password resets, order confirmations).
Target Email Field #
- In each feed, make sure the Target Form and its Email Field are chosen correctly.
- If left blank, the batch may show no recipients unless you’re running a CSV-only campaign.
- Double-check the field ID in your form to avoid targeting the wrong column.
Saved Changes Visible #
- Always click Save Settings after making changes to a feed or global settings.
- Refresh the page to confirm your changes are stored.
- If values revert or don’t appear, clear caching layers (browser, plugin, or server cache) and try again.
Running through these basics solves most setup issues before deeper troubleshooting is needed.
