When the integration cannot create the primary Asana task, the plugin follows a predictable fallback flow so you don’t lose context.
Event Flow #
- Entry note added to the Gravity Forms entry indicating an error.
- Backup task attempted in Asana.
- If backup succeeds:
- Another entry note is added with a direct link to the backup task.
- Any notifications tied to Backup Task Created are sent.
- If backup fails:
- Another entry note is added with the backup attempt error.
- Any notifications tied to Backup Task Creation Failed are sent.
Backup Task — Exact Details #
- Name:
Task Creation Failed - Assignee: the connected Asana user (the account used to authenticate via OAuth)
- Due date: today (same day as the failed attempt)
- Project: none (task is created in the connected user’s default workspace, not added to a project)
- Description:
- Includes all mapped task values the original task would have received (name, description, assignee, due date, project/section, tags, custom fields, etc.)
- Includes the reason for the original error
Where to See the Details #
- Gravity Forms → Entries → (Entry): review the entry notes for the initial error and the backup results (with a link if created).
- Asana: open the backup task (if created) and review the description for the copied payload and error reason.
What to Do Next #
- Read the error — it will appear either in the entry note (if the backup also fails) or in the backup task description (if the backup succeeds).
- If you can fix the issue, manually create the desired task in this one‑time instance based on the backup task or entry data.
- If the problem can’t be resolved or persists, enable Gravity Forms logging (Forms → Settings → Logging) and contact support with:
- The error text from the entry note or backup task and logs from the Asana Integration plugin.
Common Causes to Check
- Permissions / Access: connected user lacks access to the selected project/section/assignee/tag/custom fields
- Malformed rich‑text / merge tags in the task description
- Invalid field values (e.g., wrong enum option, date formats, custom field mismatch)
- Disconnected / expired OAuth or API limits
