Troubleshooting
Basics
Last Updated: September 1, 2025Troubleshooting Steps When tasks don’t behave as expected, start with these basics before diving into specific error guides:
Reconnecting / Resetting Credentials
Last Updated: September 1, 2025PurposeGuide users through what happens when authentication credentials expire or break, and how to reconnect their Asana account to restore functionality. 1. Why This Happens...
Task Creation Failed → Backup Task Behavior
Last Updated: September 1, 2025When the integration cannot create the primary Asana task, the plugin follows a predictable fallback flow so you don’t lose context. Event Flow Backup Task...
Items Not Showing in Drop-downs
Last Updated: September 1, 2025When configuring feed settings, you may notice that certain projects, sections, assignee’s, tags, or custom fields are missing from the drop-down menus. Why This Happens...
Feed Page Unavailable
Last Updated: September 1, 2025If the feed settings don’t load and you see a message instead, the plugin is showing an error from Asana. Here are the most common...
Task Description Caused Errors
Last Updated: September 1, 2025If your feed fails when creating a task, the problem may be the task description. Asana only supports certain kinds of rich text and may...
Duplicate Tasks
Last Updated: September 1, 2025Sometimes you may notice two or more tasks created from the same form entry. This usually happens because multiple feeds are running at once or...