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Recurring Form Submissions: one series is not running

Tags: recurring

Other schedules work, but one does not. Work down this list; the causes are in rough order of how often they turn out to be the answer.

Check these in order

  1. Is it in the queue at all? Clear the filters and switch from Current to All. No row means no series was created: the feed condition did not pass, the feed was inactive at submission, or the entry predates the feed. Use Start Series From Now on the entry.
  2. What is its status? Paused needs Resume, failed needs the cause fixed and then Retry, completed or canceled needs a new series.
  3. Is the feed active? An inactive feed pauses its series. Reactivating resumes only the series the toggle paused.
  4. Is the next target in the future? If the next run is days away, the series is working and simply waiting.

Full walkthrough: A series is not running.

Still stuck after these? Reply with your plugin and Gravity Forms versions, what you checked, and the entry's notes, and we'll dig in.

<p>Other schedules work, but one does not. Work down this list; the causes are in rough order of how often they turn out to be the answer.</p><p><strong>Check these in order</strong></p><ol><li><strong>Is it in the queue at all?</strong> Clear the filters and switch from Current to All. No row means no series was created: the feed condition did not pass, the feed was inactive at submission, or the entry predates the feed. Use Start Series From Now on the entry.</li><li><strong>What is its status?</strong> Paused needs Resume, failed needs the cause fixed and then Retry, completed or canceled needs a new series.</li><li><strong>Is the feed active?</strong> An inactive feed pauses its series. Reactivating resumes only the series the toggle paused.</li><li><strong>Is the next target in the future?</strong> If the next run is days away, the series is working and simply waiting.</li></ol><p>Full walkthrough: <a href="https://brightleafdigital.io/docs/a-series-is-not-running/">A series is not running</a>.</p><p>Still stuck after these? Reply with your plugin and Gravity Forms versions, what you checked, and the entry's notes, and we'll dig in.</p>

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