---
title: Hitting Rate Limits
description: "If batches stop mid‑send, you may have hit the caps defined in Global Settings. --- ## Minute / Hour Caps - When the per‑minute or per‑hour limit is reached, all batches pause. - No further emails are sent until the…"
url: "https://brightleafdigital.io/docs/troubleshooting-hitting-rate-limits/"
updated: "2026-10-18"
category: Mass Email Notifications for Gravity Forms / Troubleshooting
---

# Hitting Rate Limits

If batches stop mid‑send, you may have hit the caps defined in Global Settings.

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## Minute / Hour Caps

- When the per‑minute or per‑hour limit is reached, all batches pause.
- No further emails are sent until the next minute or hour window.
- Once the window resets, sending resumes automatically.

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## Day / Month Caps

- Hitting the per‑day or per‑month limit pauses all batches until the next reset.
- No emails are sent past your defined threshold.
- At the daily reset (either midnight or a rolling 24-hour window) or your chosen reset day (monthly), batches automatically continue.

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## Backoff Behavior

- Batches remain marked “In Progress.”
- They don’t fail or disappear — they simply wait.
- Cron resumes them as soon as the reset opens.

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## What to Do

- Check Global Settings to confirm your limits.
- If you regularly hit caps, consider raising them slightly (but stay under your provider’s real limits).
- Enter values conservatively to leave room for other site emails.

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This pause‑and‑resume system keeps you compliant with provider rules and ensures no recipients are skipped, only delayed.