---
title: Basics
description: "### Troubleshooting Steps When tasks don’t behave as expected, start with these basics before diving into specific error guides: 1. **Basics** — Double check your feed is active. 2. **Check Conditions** — Ensure feed conditional logic isn’t blocking task creation.…"
url: "https://brightleafdigital.io/docs/basics/"
updated: "2026-10-18"
category: Integrate Asana with Gravity Forms / Troubleshooting
---

# Basics

### Troubleshooting Steps

When tasks don’t behave as expected, start with these basics before diving into specific error guides:

1. **Basics** — Double check your feed is active.
2. **Check Conditions** — Ensure feed conditional logic isn’t blocking task creation.
3. **Permissions** — The connected account must have access to the selected projects, sections, assignees, tags, collaborators, and custom fields.
4. **Simplify** — Temporarily remove mapping or conditions to isolate the cause.
5. **Check Other Docs** — Review the specific troubleshooting topics in this section (e.g., backup tasks, dropdown issues, etc.).
6. **Contact Support** — If issues persist, include feed settings screenshots, error messages, and logging details.